How Do you Keep the Cases Moving?
One of the things I have been focusing on lately is getting procedures in place to keep the cases moving and getting the work out the door. I’m sure we have all had difficulties with this at one time or another. Todd O’Malley came up with a great name for this: litigation constipation. The cases come in, but they don’t go out. How do you avoid that? A few things come to mind:
- Have a System – Use a master checklist that is complete and so people know what they’re supposed to do. If you’re clear about what you want done, it’s a lot more likely to get done.
- Track the time from when the client completes treatment to when the demand package gets out – As Bob Parson says in his Rules of Survival: “Measure everything of significance. I swear this is true. Anything that is measured and watched, improves.”
- Base an Incentive System on the Time to Get the Package Out – I was talking with David Daggett who said that his firm measures this and uses the time frame to get the package out a performance measure for bonuses and incentives and it definitely has helped move the cases.
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